Over the festive period at the end of December and start of January our office hours will be as follows:
UK Office Hours
Monday 25th December – Closed
Tuesday 26th December – Closed
Wednesday 27th December – Closed
Thursday 28th December – Closed
Friday 29th December – Closed
Monday 1st January – Closed
We will provide support for any clients working over this period from our APAC and Middle East teams. The support will be provided within the working day in the regions where the support teams are based as follows:
Middle East Support Hours
Sunday 24th December – 08:30 am to 5:00 pm (UAE time zone)
Monday 25th December – Closed
Tuesday 26th December – 08:30 am to 5:00 pm (UAE time zone)
Wednesday 27th December – 08:30 am to 5:00 pm (UAE time zone)
Thursday 28th December – 08:30 am to 5:00 pm (UAE time zone)
Sunday 31st December – Closed
Monday 1st January – Closed
APAC Support Hours
Monday 25th December – Closed
Tuesday 26th December – 08:30 am to 5:00 pm (Singapore time zone)
Wednesday 27th December – 08:30 am to 5:00 pm (Singapore time zone)
Thursday 28th December – 08:30 am to 5:00 pm (Singapore time zone)
Friday 29th December – 08:30 am to 5:00 pm (Singapore time zone)
Monday 1st January – Closed
Support is available via the normal routes during this time and will be delivered in accordance with our published Service Level Agreement. Our offices will reopen on Tuesday 2nd January, 2018. We would like to wish all of our clients the compliments of the season, a restful break and a fantastic year for 2018.
Double First puts customers first by delivering improvements to the Support Centre
At Double First, our vision is to provide industry leading management software and services that better inform the school, support education, and engage staff, parents and students.
As part of this vision, we want to ensure we offer you the best possible support to get the most from our products.
During the first quarter of 2018 we will be working hard to improve our online Support Centre. There will be a few activities we need to ask you to complete to help us deliver these improvements. This will include setting up new support account details for your team, so they can access our new and improved services.
Some of the highlights we will be introducing are:
- Live chat
- A single place to view and manage both support and report design requests
- A new and improved look and feel to the portal.
We will provide full details of what is required as we move through the process of introducing the new features, so please stay tuned for more information and look out for more news on this topic.
A selection of the nation’s top students visited the House of Lords this week to receive the highest accolade from the Council for Independent Education.
The award winning students, along with proud parents, teachers and principals, enjoyed afternoon tea overlooking the Thames, hosted by Lord Lexden OBE.
CIFE Awards read more
In the April 2017 release of Engage we will be upgrading the version of Microsoft .NET Framework we use from 3.5 to 4.0. This means any machine that runs Engage Server, Engage Desktop Application, Engage Portal (the webserver) or Engage Core Service will need to have Microsoft .NET Framework 4.0 or later.
Client machines running Windows 8 and Server machines running Windows Server 2012 (all editions) ship with the required version and will be unaffected by our change.
Client machines running Windows Vista or Windows 7, and Server machines running Windows Server 2008 SP2 and Windows Server 2008 R2 can all be upgraded to Microsoft .NET 4.0 Framework for free by using Windows Update. In most cases this will have already happened as part of routine Windows Update functionality.
If you do not upgrade, you will be unable to install the April 2017 release of Engage.
If there is any reason you are unable to make this change, please contact our Support team and we will be glad to discuss it further with you.
The Education Resources Awards, on behalf of BESA, celebrate success for UK suppliers and teaching professionals in the education sector. This year, Engage by Double First has been shortlisted as an outstanding ‘Tool for leadership, management and assessment’. We are delighted to be finalists for one of the highest accolades in the education industry, and pleased to say that Engage is the only School Management System to have received this honour.
This achievement, which is credited largely to the excellent team behind Engage, follows last year’s acceptance of a Queen’s Award, in recognition of our recent overseas growth.
Education Resources Awards read more
We've just returned from an excellent four days at the Bett 2017 education technology show in London at ExCeL. We were delighted to speak with existing customers and meet so many schools who saw the benefits of Engage, by talking to the in-house team that are responsible for our award winning school management information system and finance package. Paul, Ian, Jeremy, Matt, Adam, Holly, Nick, Mike, Aaron, Mark, Jon, Ben and Peter all just about managed to keep their voices by the end of the show!
Thanks very much for stopping by if you saw us there and sorry if you missed our cream teas on the Friday afternoon.
However, all is not lost if you weren't able to make it to Bett this year because we have our busiest yet couple of months ahead attending exhibitions and conferences around the world. Most immediately you can meet with us that the COBIS conference for Bursars, Business Managers and HR in Lisbon, Portugal, the DIDACTA exhibition in Stuttgart, Germany, the Cambridge International School Owners event in Cambridge, UK, EduTECH Philippines, the Society of Heads Conference in Lincolnshire, NABSS in Benidorm, Spain and the BSME Conference in Bahrain. All before 9 March 2017. We also have our User Groups coming up, which are free to attend for all Engage Customers! Read on for further details:
Engage on tour read more
So the doors have now opened and our team is all present and correct on Stand D400 at Bett 2017. Come and meet the friendly people that make our Engage school management information system the award winning MIS for international schools.
Those present include Paul Rastall, Ian Haig-Brown, Holly Nicholls, Jeremy Redward, Matt Fillary, Nick Eastment, Adam Palmer AND Kim Hollamby.
If you'd like to secure a specific appointment to discuss any aspect of Engage, please visit our Bett 2017 booking page here.
The School Level Annual Census for UK schools is due by Thursday 19th January 2017. In order to complete the Census, all customers must upgrade to Engage 2017.01, which will be available on the support centre from Monday 16th January. This update can be completed in less than an hour at your convenience.
For help with producing the School Level Annual Census report, please visit the support centre. A guide to exporting an XML file for the COLLECT system is available under Download > Reports > Census Reports – SLASC Census Return 2017 User Guide.
As our schools break-up for the festive season, our team at Double First HQ will also be closing down for Christmas. Please note, our opening hours during this period will be as follows:
Operational until 5pm 23 December 2016
Open from 8:30 GMT 3 January 2017
Middle East Team
Closed 25 December 2016
Closed 1 January 2017
Asia Pacific Office
Normal Working Hours
The Bett education ICT show will be held on 25-28 January and Double First will once again be there on stand D400 with a great team and facilities to demonstrate our Engage school management information system and school accounting software.
We'll be there to answer your questions and to demonstrate areas of Engage for existing customers and those of you that want to find out more.
Bett 2017 education ICT show read more
The latest monthly release of the Engage school management information system is now available from our Support Portal.
It features 20 improvements made in response to school feedback by our in-house development team, including a New Advanced Numbers on Roll widget for Engage Analytics. Advanced Numbers on Roll opens a host of exciting new ways in which to analyse and forecast your pupil population, by Year, Category, Admission Stage, Date of Birth, Gender and by many other parameters.
Engage 2016.11 released read more
Double First's Share Ideas portal has been relaunched, with an even greater range of easy-to-use tools to enable schools to collaborate directly with our programme of continuous improvement.
Share Ideas enables schools to propose, vote and comment on their own Ideas and that of other schools. The Ideas that prove most popular are included within the regular releases of the Engage school management information system and school accounting software.
Read on to see 10 great new features that we have included:
Share Ideas relaunched read more
Haynes International Motor Museum, Yeovil - 28 September 2016
Yeovil-based Double First Ltd yesterday celebrated its 2016 Queen’s Award for Enterprise for International Trade, in recognition of its export growth since 2008, with an official presentation ceremony at Haynes International Motor Museum, Yeovil. Double First was joined by the Queen’s Somerset representative, the Deputy Lieutenant for Somerset, Richard Case CBE, as well as the Deputy Mayor for Yeovil, Councillor Recardo, among other valued guests and employees to celebrate the momentous occasion.
Arriving and departing on a branded vintage double-decker bus, the Double First team were welcomed and praised by the company’s management team for their commitment to the company’s success, before Barry Anns, CEO at Double First, graciously accepted the award - the highest official award available for UK businesses - from the Deputy Lieutenant for Somerset.
Double First receives Queen's Award read more
Haynes International Motor Museum, Yeovil - 28 September 2016 - 15:50
Yeovil-based Double First Ltd is delighted to announce it will be presented with the 2016 Queen’s Award for Enterprise for International Trade at Haynes International Motor Museum, Yeovil on 28 September 2016, 15:50. The award will be presented by the Lord-Lieutenant for Somerset, Anne Maw, and will see Double First welcome valued guests and employees to celebrate the momentous occasion.
Double First Ltd owes its success to its exceptional levels of growth in recent years, most significantly in the Asia Pacific, Middle East and Africa regions, with sales to international schools now comprising in excess of half of its total activity.
Double First Queen's Award presentation read more
We're pleased to announce that we will be running Engage school management system user group programmes in four regions globally this coming autumn.
These events are continually developed to reflect the requirements of school academic and administrative staff. Itineraries include school management information workshops, presentations, 1-2-1s, school management and finance system case studies and, of course great networking opportunities. Like Engage itself, the programme is closely tailored to match the needs of the region. Attendance is free to all licenced Engage users; delegates just pay for their own accommodation and travel.
Engage school user groups — full story
Double First Ltd, developer of the Engage school management system and financial management software, is delighted to announce it has won a 2016 Queen’s Award for Enterprise for International Trade, in recognition of its export growth since 2008.
The firm has seen exceptional levels of growth in recent years, most significantly in the Asia Pacific and Middle East regions, with sales to international schools now comprising in excess of half of its total activity.
Queen's Award for International Trade — full story
The Bett education technology show in London has become a key event for us to meet many people from UK schools and further afield. We hosted many visitors to our largest yet stand during the four days of Bett 2016 including a party from the Independent Schools Association, for which Double First is a Gold Preferred Supplier and very active partner. One of the ISA's delegates was James Wilding, Academic Principal of Claires Court, a leading independent co-educational school for pupils aged 3-18 years.
Engage commended at Bett 2016 — full story
Double First is pleased to announce its latest round of popular User Groups in the UK and Europe, the Middle East and Asia Pacific regions.
User Groups are open to all licensed users of the Engage school management information system, finance software and other Double First education products. They are the ideal place to meet up with our developers and support team members, as well as academic leaders, teachers and administrative staff colleagues from other schools.
Engage Spring 2016 User Groups — full story