Engage school management information system

Engage by Double First school MIS

2018 Holiday Opening Hours

Over the festive period at the end of December and start of January our office hours will be as follows:

 

UK Office Hours

Monday 25th December – Closed

Tuesday 26th December – Closed

Wednesday 27th December – Closed

Thursday 28th December – Closed

Friday 29th December – Closed

Monday 1st January – Closed

 

We will provide support for any clients working over this period from our APAC and Middle East teams.  The support will be provided within the working day in the regions where the support teams are based as follows:

 

Middle East Support Hours

Sunday 24th December – 08:30 am to 5:00 pm  (UAE time zone)

Monday 25th December – Closed

Tuesday 26th December – 08:30 am to 5:00 pm (UAE time zone)

Wednesday 27th December – 08:30 am to 5:00 pm (UAE time zone)

Thursday 28th December – 08:30 am to 5:00 pm (UAE time zone)

Sunday 31st December – Closed

Monday 1st January – Closed

 

APAC Support Hours

Monday 25th December – Closed

Tuesday 26th December – 08:30 am to 5:00 pm (Singapore time zone)

Wednesday 27th December – 08:30 am to 5:00 pm  (Singapore time zone)

Thursday 28th December – 08:30 am to 5:00 pm (Singapore time zone)

Friday 29th December – 08:30 am to 5:00 pm (Singapore time zone)

Monday 1st January – Closed

 

Support is available via the normal routes during this time and will be delivered in accordance with our published Service Level Agreement.  Our offices will reopen on Tuesday 2nd January, 2018.  We would like to wish all of our clients the compliments of the season, a restful break and a fantastic year for 2018. 

Support Centre Improvements

Double First puts customers first by delivering improvements to the Support Centre

At Double First, our vision is to provide industry leading management software and services that better inform the school, support education, and engage staff, parents and students.

As part of this vision, we want to ensure we offer you the best possible support to get the most from our products.

During the first quarter of 2018 we will be working hard to improve our online Support Centre. There will be a few activities we need to ask you to complete to help us deliver these improvements. This will include setting up new support account details for your team, so they can access our new and improved services.

Some of the highlights we will be introducing are:

  • Live chat
  • A single place to view and manage both support and report design requests
  • A new and improved look and feel to the portal.

We will provide full details of what is required as we move through the process of introducing the new features, so please stay tuned for more information and look out for more news on this topic.

Changes to .NET Framework

In the April 2017 release of Engage we will be upgrading the version of Microsoft .NET Framework we use from 3.5 to 4.0. This means any machine that runs Engage Server, Engage Desktop Application, Engage Portal (the webserver) or Engage Core Service will need to have Microsoft .NET Framework 4.0 or later.

Client machines running Windows 8 and Server machines running Windows Server 2012 (all editions) ship with the required version and will be unaffected by our change.

Client machines running Windows Vista or Windows 7, and Server machines running Windows Server 2008 SP2 and Windows Server 2008 R2 can all be upgraded to Microsoft .NET 4.0 Framework for free by using Windows Update. In most cases this will have already happened as part of routine Windows Update functionality.

If you do not upgrade, you will be unable to install the April 2017 release of Engage.

If there is any reason you are unable to make this change, please contact our Support team and we will be glad to discuss it further with you.

Engage shortlisted for Education Resources Awards

Education Resources Awards logoThe Education Resources Awards, on behalf of BESA, celebrate success for UK suppliers and teaching professionals in the education sector. This year, Engage by Double First has been shortlisted as an outstanding ‘Tool for leadership, management and assessment’. We are delighted to be finalists for one of the highest accolades in the education industry, and pleased to say that Engage is the only School Management System to have received this honour.

This achievement, which is credited largely to the excellent team behind Engage, follows last year’s acceptance of a Queen’s Award, in recognition of our recent overseas growth.

Education Resources Awards read more

Engage on tour in early 2017

bett 2017 engage standWe've just returned from an excellent four days at the Bett 2017 education technology show in London at ExCeL. We were delighted to speak with existing customers and meet so many schools who saw the benefits of Engage, by talking to the in-house team that are responsible for our award winning school management information system and finance package. Paul, Ian, Jeremy, Matt, Adam, Holly, Nick, Mike, Aaron, Mark, Jon, Ben and Peter all just about managed to keep their voices by the end of the show!

Thanks very much for stopping by if you saw us there and sorry if you missed our cream teas on the Friday afternoon. 

However, all is not lost if you weren't able to make it to Bett this year because we have our busiest yet couple of months ahead attending exhibitions and conferences around the world. Most immediately you can meet with us that the COBIS conference for Bursars, Business Managers and HR in Lisbon, Portugal, the DIDACTA exhibition in Stuttgart, Germany, the Cambridge International School Owners event in Cambridge, UK, EduTECH Philippines, the Society of Heads Conference in Lincolnshire, NABSS in Benidorm, Spain and the BSME Conference in Bahrain. All before 9 March 2017. We also have our User Groups coming up, which are free to attend for all Engage Customers! Read on for further details:

Engage on tour read more

Show time at Bett 2017

Bett 2017 Engage school management information system teamSo the doors have now opened and our team is all present and correct on Stand D400 at Bett 2017. Come and meet the friendly people that make our Engage school management information system the award winning MIS for international schools.

Those present include Paul Rastall, Ian Haig-Brown, Holly Nicholls, Jeremy Redward, Matt Fillary, Nick Eastment, Adam Palmer AND Kim Hollamby.

If you'd like to secure a specific appointment to discuss any aspect of Engage, please visit our Bett 2017 booking page here.

Advance warning for UK census update

The School Level Annual Census for UK schools is due by Thursday 19th January 2017. In order to complete the Census, all customers must upgrade to Engage 2017.01, which will be available on the support centre from Monday 16th January. This update can be completed in less than an hour at your convenience.

For help with producing the School Level Annual Census report, please visit the support centre. A guide to exporting an XML file for the COLLECT system is available under Download > Reports > Census Reports – SLASC Census Return 2017 User Guide.

If you have any questions, or would like to request more information on this update, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Holiday support hours - 2016

As our schools break-up for the festive season, our team at Double First HQ will also be closing down for Christmas. Please note, our opening hours during this period will be as follows:

UK headquarters

Operational until 5pm 23 December 2016

Open from 8:30 GMT 3 January 2017

Middle East Team

Closed 25 December 2016

Closed 1 January 2017

Asia Pacific Office

Normal Working Hours

 

Engage at Bett 2017 in London

Bett education ICT show London ExCeLThe Bett education ICT show will be held on 25-28 January and Double First will once again be there on stand D400 with a great team and facilities to demonstrate our Engage school management information system and school accounting software.

We'll be there to answer your questions and to demonstrate areas of Engage for existing customers and those of you that want to find out more.

Bett 2017 education ICT show read more

Engage 2016.11 released

Engage school management information system release v2016.11The latest monthly release of the Engage school management information system is now available from our Support Portal.

It features 20 improvements made in response to school feedback by our in-house development team, including a New Advanced Numbers on Roll widget for Engage Analytics. Advanced Numbers on Roll opens a host of exciting new ways in which to analyse and forecast your pupil population, by Year, Category, Admission Stage, Date of Birth, Gender and by many other parameters.

 

Engage 2016.11 released read more

Share Ideas enables closer school software collaboration

Share Ideas collaborative portalDouble First's Share Ideas portal has been relaunched, with an even greater range of easy-to-use tools to enable schools to collaborate directly with our programme of continuous improvement.

Share Ideas enables schools to propose, vote and comment on their own Ideas and that of other schools. The Ideas that prove most popular are included within the regular releases of the Engage school management information system and school accounting software.

Read on to see 10 great new features that we have included:

Share Ideas relaunched read more

Double First recognised by the Queen at celebration event

NEWS RELEASE

Haynes International Motor Museum, Yeovil - 28 September 2016

double first queens award presentationYeovil-based Double First Ltd yesterday celebrated its 2016 Queen’s Award for Enterprise for International Trade, in recognition of its export growth since 2008, with an official presentation ceremony at Haynes International Motor Museum, Yeovil. Double First was joined by the Queen’s Somerset representative, the Deputy Lieutenant for Somerset, Richard Case CBE, as well as the Deputy Mayor for Yeovil, Councillor Recardo, among other valued guests and employees to celebrate the momentous occasion.

Arriving and departing on a branded vintage double-decker bus, the Double First team were welcomed and praised by the company’s management team for their commitment to the company’s success, before Barry Anns, CEO at Double First, graciously accepted the award - the highest official award available for UK businesses - from the Deputy Lieutenant for Somerset.

 

Double First receives Queen's Award read more

Double First Ltd to celebrate 2016 Queen’s Award for Enterprise

Haynes International Motor Museum, Yeovil - 28 September 2016 - 15:50

Barry Anns, CEO of Double First Engage school management information system

Yeovil-based Double First Ltd is delighted to announce it will be presented with the 2016 Queen’s Award for Enterprise for International Trade at Haynes International Motor Museum, Yeovil on 28 September 2016, 15:50. The award will be presented by the Lord-Lieutenant for Somerset, Anne Maw, and will see Double First welcome valued guests and employees to celebrate the momentous occasion.

Double First Ltd owes its success to its exceptional levels of growth in recent years, most significantly in the Asia Pacific, Middle East and Africa regions, with sales to international schools now comprising in excess of half of its total activity.

Double First Queen's Award presentation read more

Largest yet school user group programme for autumn 2016

Engage school and finance management system iconWe're pleased to announce that we will be running Engage school management system user group programmes in four regions globally this coming autumn.

These events are continually developed to reflect the requirements of school academic and administrative staff. Itineraries include school management information workshops, presentations, 1-2-1s, school management and finance system case studies and, of course great networking opportunities. Like Engage itself, the programme is closely tailored to match the needs of the region. Attendance is free to all licenced Engage users; delegates just pay for their own accommodation and travel.

Engage school user groups — full story

Double First wins 2016 Queen’s Award for Enterprise

Queens Award for Enterprise International Trade 2016 EmblemDouble First Ltd, developer of the Engage school management system and financial management software, is delighted to announce it has won a 2016 Queen’s Award for Enterprise for International Trade, in recognition of its export growth since 2008.

The firm has seen exceptional levels of growth in recent years, most significantly in the Asia Pacific and Middle East regions, with sales to international schools now comprising in excess of half of its total activity.

Queen's Award for International Trade — full story

Engage commitment to education praised at Bett 2016

The Engage by Double First stand hosts an ISA delegation at Bett 2016The Bett education technology show in London has become a key event for us to meet many people from UK schools and further afield. We hosted many visitors to our largest yet stand during the four days of Bett 2016 including a party from the Independent Schools Association, for which Double First is a Gold Preferred Supplier and very active partner. One of the ISA's delegates was James Wilding, Academic Principal of Claires Court, a leading independent co-educational school for pupils aged 3-18 years.

Engage commended at Bett 2016 — full story

Spring 2016 User Groups announced

double first user groupDouble First is pleased to announce its latest round of popular User Groups in the UK and Europe, the Middle East and Asia Pacific regions.

User Groups are open to all licensed users of the Engage school management information system, finance software and other Double First education products. They are the ideal place to meet up with our developers and support team members, as well as academic leaders, teachers and administrative staff colleagues from other schools.

Engage Spring 2016 User Groups — full story

Further information

To receive further information or to arrange a demonstration of our school management information system and school accounting software please contact us by completing this form or call us on +44 1935 40 30 20

You can also see the full details of Double First's global offices here.

To receive support please log into the Double First Support Centre or call 08450 346655 (+44 1935 40 30 10 from international).

Please enter your name!
Please tell us your role
Please enter your email!
Please enter your telephone number here
Please enter the name of your school or education business
Write your message!