Engage school management information system

Engage by Double First school MIS

New trainer for the Engage school MIS UK headquarters team

Graham Brown, Engage MIS trainerDouble First is set to welcome the latest recruit into its Engage school management information system training team this coming Monday.

Following military service specialising in signalling, Graham Brown forged a successful civilian career working in the UK and overseas within networking, IT and communications and is very familiar with school environments, having worked as an ICT Technician. He also has teaching experience with students and took a rest from bits and bytes for a while to launch a tree surgery business.

Graham will spend the first weeks of his time at Double First gearing up on his own product knowledge, before joining the front line of our very busy team of trainers who work within schools and remotely to upskill teachers, leaders and administrators in the many features of Engage. We know his broad experience will further strengthen our team and very much look forward to welcoming him onboard.

Engage Support launches enhanced chat facility

engage mis chat support illustrationThe Engage school management information system Support Team has launched a new Chat platform to enhance the company's Support Portal communication options.

"An incoming Chat request immediately places a pop-up notification on the screens of all Support Team members on shift," explains Phil Gibbons, the Engage MIS Support Manager. "We started with a soft launch of this new facility with a small number of customers and it’s been performing beyond expectation with support queries being resolved, quickly.

Support Team launches Chat facility read more

New Engage MIS support manager appointed

Philip Gibbons, Engage MIS Support ManagerDouble First is delighted to announce the appointment of a highly experienced IT professional into the newly created role of Engage MIS Support Manager this month. Philip Gibbons has more than 30 years' experience in IT hardware, field engineering and support team management working with small companies through to large multi-nationals including Unilever.

For the past 12 years, Phil has worked in independent specialist schools, which has given him a close understanding of the reliance that staff, pupils, governors and parents place upon their school management information system. He is married, with a daughter, and his hobbies include sailing and photography.

New Engage MIS support manager read more

Engage school management system at Bett 2019

bett 2019 engage teamBett 2019 is now well underway and we are there in force, but in a unique location.

Any exhibition can be a bit wearing on the feet; with around 850 exhibitors all vying for your attention on the show floor it's nice to get away from it all for a bit. That's where we step in with our guest suite, located up on the North Gallery above the show, in suite 4. You can access it between stands H80 and H90. Download your Bett 2019 guest lounge invitation here

Free lunch and refreshments are on offer and you'll meet up with several key members of the team that develops and supports our Engage school management information system and school accounting software.

Engage at Bett 2019 read more

Congratulations to British School of Muscat

British School of Muscat International School of the YearMuch success was enjoyed this week by one of our Engage school family, the British School of Muscat, which picked up two of the 12 awards at The International School Awards, held at the Grand Connaught Rooms in London on Monday night.

This not for profit British school provides high quality education to children aged 3-18. It was honoured as International School of the Year and also the Strategic Leadership Initiative category for its Internship programme.

British School of Muscat wins at IS Awards read more

2019 Engage UK User Groups announced

st albans schoolWe're pleased to announce the 2019 schedule of UK User Groups for our Engage school management information system. The programme spans four excellent host schools in key locations across the country.

This year we have changed the format in response to feedback, to offer a tightly focused single day at each venue. Our User Groups offer an ideal opportunity to meet the Double First team face to face and to network with other Engage users.

UK User Groups read more

APAC User Group to be hosted at Taylor's latest school in Puchong

Taylors International School PuchongTaylor’s International School Puchong, Malaysia, the latest addition to the Taylor's Education Group, will host this year's User Group for schools using our Engage school management system in the Asia Pacific region.

Scheduled over 15-16 April 2019, the first two days will feature a compelling mix of presentations, discussions, 1-2-1 meetings and networking opportunities. The third day will be geared for more technically focused Engage users and will concentrate on the advanced features of the school management information system, its connectivity and reporting capabilities.

APAC 2019 Engage User Group read more

Great success at first Australian User Group

Engage Australia User Group 2018Friday 10 December 2018 saw a significant step for Double First's new Australian office with our first dedicated User Group Conference convened for the growing community using our Engage school management information system in that territory. Participants from Australia have previously travelled to attend our popular APAC events which are typically held in Malaysia, Thailand, China and surrounding countries.

Engage Australia User Group read more

Engage provides flexible alternate for CJM Software users

engage data migrationFollowing the announcement at the end of last year that iSAMS had acquired CJM Software Ltd and would be moving users of the CJM School Manager to iSAMS' systems in due course, a number of CJM customers have been looking at alternatives. Double First can confirm that it is already undertaking migrations as a result of this change and we have a pathway to enable schools to consider Engage as a more appropriate match to meet the needs of CJM School Manager users. 

Engage CJM School Manager pathway read more

The best Bett destination in January

Bett Show 2019 LogoWant to enjoy some of that much promised New Year peace and sanctuary within the busy environs of the Bett Show at ExCeL London next month? Then please don't forget Engage runs a guest lounge and informal seminar room within the modern meeting room complex behind the exhibits, easily accessed by lift or stairs. 

 

Bett 2019 guest lounge read more

Welcome to Sparky - our new prep homework buddy!

DF Takeover SparkyEarlier this year we ran a Pupil Takeover competition for students aged between 3-11 to design their very own homework buddy for the preparatory version of our Learning Management System, an online portal fully integrated within Engage.

A Homework Buddy is companion that can be a helpful reminder of the important things to do each week. We invited pupils and students to submit their designs for animals, people, or friendly talking objects to give a helping hand and we took hand-drawn and computer submissions.

New prep homework buddy read more

2018 holiday season support hours

Christmas clock with Engage logoA quick note to confirm the support hours of our UK headquarters team over the forthcoming holiday season.

We'll be working to our published Service Level Agreement for school support, which is tailored to the requirements we have gathered from schools right across the Engage family.

  • The office will close Monday 24 December at 1700 GMT (UT).
  • We will reopen for Engage MIS support at 0130 GMT Wednesday 2 January, at 0600 GMT the same day for technical support and 0830 GMT for our finance team.

If you foresee having any specific requirements between these times that would benefit from our attention, please do get in touch in the next week by raising a ticket on our Support Centre or sending an email on This email address is being protected from spambots. You need JavaScript enabled to view it.. And of course, don't forget there are comprehensive resources on our Support Centre that are available to all Engage users, 365/24.

 

Nine more staff join the Engage team

Double First Engage new staffWe've been pleased to welcome no less than nine new staff members in recent weeks as a part of Double First's strategy to reinforce and increase the headquarters team that supports our Engage School Management System globally.

This expansion reflects the ongoing growth in adoption rate of Engage by many leading fee-paying schools, who recognise the flexibility of our school management system and are exploiting it in ever new and imaginative ways to enhance education and improve management of everything from administration to finance.

Nine new Engage staff members read more

ISC and SLASC updates in Engage December release

ISC and Department for Education logosThe regular release programme the we run for Engage provides a platform not only to deliver enhancements from our continuous development programme in a timely manner, but also to accommodate changes in educational requirements.

The December release of Engage (2018.12) being a case in point, as it contains the SLASC (UK School-Level Annual Schools Census) and ISC (Independent Schools Council) Returns for January 2019.

ISC and SLASC Return read more

Further information

To receive further information or to arrange a demonstration of our school management information system and school accounting software please contact us by completing this form or call us on +44 1935 40 30 20

You can also see the full details of Double First's global offices here.

To receive support please log into the Double First Support Centre or call 08450 346655 (+44 1935 40 30 10 from international).

If you've sent an email direct to a team member's individual email address and not seen a response, please see our Advice for contacting Double First team members by email page.

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